returns,refunds and cancellation policy

 

if you wish to return or exchange a purchase for any reason you may do so within 21 days of receiving your order provided that the items are in their original condition (we cannot make a refund on essences which have been opened, damaged or had their tamper proof seals removed or broken)

 

please repackage your order carefully and return it to: crystal herbs, 16 hall farm, station road, Pulham market, norfolk. lp21 4xf. u.k 

 

refund on your order

 

subject to the above and upon safe receipt of the returned order we will issue a full refund for the price you paid for the item(s) (this does not include the original postage and packing charge) cost of postage for returns to our address is payable by the customer.

 

we will endevour to make your refund within 5 working days if not before.

 

this does not affect your statutory rights as a consumer

 

cancellations

 

you have the right to cancel your order before dispatch by emailing us at info@angel-aura.online and letting us know your name and order reference number we will then cancel your order and refund your payment as soon as possible 

 

refunds

 

online payments: if for whatever reason we have cause to make a full or partial refund of your payment this will be done through the original payment gateway used and put back onto the original card that you used for payment.

 

offline payments: again all refunds will be made to the original debit or credit card used.